Let me guess: you are reading this with your phone on 23% and power bank already sweating.
Power matter dey provoke emotions, but if we want accountability, we must rate with sense.
What DISCOs control vs what they don’t
Transmission issues happen. Generation issues happen. But DISCO still gets responsibility: how they manage outages, communication, metering, and billing disputes.
Score the experience you can measure
- Outage frequency: how often light dey go?
- Restoration speed: once it goes, how fast e dey return?
- Billing fairness: estimated bills vs metered reality, dispute resolution.
- Communication: do they announce faults? give timelines? reply customers?
- Safety: fallen cables, dangerous poles, response time.
Write reviews that help other people
Instead of “Worst DISCO”, say: “No light for 4 days, no SMS update, transformer fault reported twice, no response until community contributed money.”
That kind review no be rant — na evidence.